How Can I Replace or Return a Product?

Exchanges and complaints

If an item is missing, defective or does not match the size stated in the order, please contact us so we can review the case. Exchange and complaint requests are handled according to the applicable consumer rules and the current terms published by INISESS.

Where an exchange is available, the item may be exchanged for the same style in another size or colour, subject to availability, or for another item. If the replacement item has a higher price, the difference is payable by the customer.

Items sent back for exchange or complaint should retain their original commercial condition, packaging and labels and should not be worn or washed. Return transport conditions and any applicable costs follow the published store terms.

To submit a return or exchange request, sign in to your account and use the return form, or contact customer service for assistance.