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Frequently Asked Questions - Order

  • Choose the product you want, choose a size and add to cart.
  • In the basket use the discount code, gift card or INISESS Club points and go to payment.
  • Continue shopping by logging in to your account by creating an account or placing an order without registering.
  • The next step is to enter user data, select the delivery method, payment and order confirmation.

An order can be made without registration and without creating an account in the store. It will be implemented as standard, but you will not be able to take advantage of amenities such as order status, shipment tracking, reviewing the history of purchases, participation in contests and promotional activities, using the INISESS Club loyalty program and free return of products. using a courier.

  • You can create an account in two ways. Click on the "My Account" icon in the upper right corner of the page and on "Create Account".
  • You can create an account at the time of purchase after adding products to the cart.

We can send the order to any address specified during the purchase. For step "address data" select I WANT TO INDICATE ANOTHER DELIVERY ADDRESS

Contact our Customer Service Center. We will check the stage of your order and confirm the possibility of changes in the delivery address or change of product.

You can pay for your order by logging in to your account and editing the order details. There you will find a link to complete the transaction. Payment can also be made after clicking on the payment link, which is located in the email notification, which you will receive at your email address after placing the order.

Contact us at: +359 896892014 and email: info@inisess-shop.com with the attached payment confirmation as soon as possible. Once we clarify the situation - we will contact you.

Contact our Customer Service Center at: +359 896892014 and e-mail: info@inisess-shop.com We will check the stage of your order and confirm the possibility of cancellation.

Of course. During the execution of the order, in the step "address data", select the option I WANT TO RECEIVE a VAT INVOICE.

Replacement can only be done through the online store www.inisess-shop.com. Log in to your account, My Order History. Number the order in which you want to replace a product.

To receive another size or color, you must return the goods in accordance with this contract withdrawal procedure and complete the return and exchange form.

Customer Service
Help with orders, products, delivery, payment and returns.
Discount Codes / INISESS CLUB
Information about discount codes and campaign conditions.
Payment
Information about available payment methods.
Technical Help
Help with account, cart or checkout issues.
Products
Shipping & Delivery
Orders
Returns & Complaints

Before confirming your order, check the selected items, sizes, quantities, delivery details and contact information. Keep your order number for any follow-up communication. If you notice an error after ordering, contact us as soon as possible.