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Frequently Asked Questions - Shipment and Delivering an Order

In such situations, the claim of a damaged product during transportation is more difficult, but possible. If the shipment is received without prior inspection, please immediately contact the courier company Econt on 0 7001 7300 and notify him of your desire to draw up a damage report. Upon arrival of the courier, you must draw up a report on the damage together, carefully emphasizing all the details. Please note whether the document is completed according to the facts. Please remember that the product must be in the same packaging in which it was first received by the courier. This is very important for the positive consideration of the complaint.

In such a situation, first of all you do not have to accept the shipment from the courier. If the delivered shipment raises doubts and the packaging appears damaged, please refuse to receive it and notify us of the situation. We will try to send you a new product or refund the amount paid as soon as possible.

A more detailed examination of the shipment is possible only after payment and signing for receipt. In fact, the courier is not required to participate in this process, but you can ask to wait. If the courier does not agree, you must remember (possibly remind the courier) that in case of damage, the courier will have to come again to draw up a report on the damage.

At the moment of finding the damages and drawing up the report, the shipment remains with the recipient. We guarantee that we will help you in the process of returning the product to our store and to complete the whole process.

Couriers are not obliged to call the recipient of the shipment before delivery, so we cannot guarantee this. This is an individual choice of the courier, but from experience we can say that usually the courier calls the recipient before delivery (usually early in the morning on the same day)

Of course, this is possible, but only until the product is not yet packed in our warehouse and not delivered by courier. If the order is at the stage of "realization", please contact our Customer Service Center or write a warning for later delivery in the field "Notes to the order".

Orders can be postponed for a maximum of 7 days.

At the moment we have the opportunity for delivery only on work days.

Order status information is available in "My Account" (registered users only). Automatic e-mails with information about the status of the given order are sent to the e-mail address specified by you

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After confirmation, your order is processed according to product availability and the conditions published on the Delivery and Payment page. Delivery time may depend on stock availability and logistics. For a specific shipment, contact us with your order number.